Refund and Returns Policy

Our Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility

To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Certain items may not be eligible for return due to hygiene or safety reasons.

How to Initiate a Return

To start a return, please contact us at [your-email] with your order number and reason for return. We will provide you with return instructions.

Refund Process

Once we receive and inspect your return, we will process your refund to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange an item for a different size or color, please contact us and we'll be happy to assist you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at theoutletdiva@gmail.com with photos of the issue. We will arrange for a replacement or full refund.

Contact Us

For questions about returns or refunds, please contact us at theoutletdiva@gmail.com.

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